Hanes Reviews (2026): Performance, Customer Service, Pros & Cons, FAQs

Numerous reviewers complain about a decline in the quality of Hanes products. Common issues include thin and cheap fabric, inconsistent sizing, seams falling apart after washing, and elastic waistbands losing their shape quickly. For example, one reviewer stated, "One wear and one wash and the ladies underwear fell apart with the waistband separating from the material."

Many customers report negative experiences with Hanes' customer service. Issues include unhelpful representatives, difficulties in resolving order issues, problems with returns and refunds, and long wait times. One reviewer shared, "Horrible company. I bought the boxer briefs, two out of three pairs had tears. One pair was dirty. I contacted customer service and they were of no help at all, and then they hung up on me while I tried to get information on returns and refunds."

Several reviewers mention inconsistent sizing across different products and even within the same pack. Customers report that items labeled with the same size often vary significantly in fit. As one customer noted, "If there were a zero that would be my experience,first batch of underwear were ribbed they fell apart returned it. I ordered more underwear that were cotton there were inconsistent sizes even though it said large there were small and some were very big!"

Some customers have experienced problems with their Hanes orders, including cancellations, delays, and receiving incorrect items. Several reviewers also report issues with inventory management on the Hanes website. One customer stated, "Updating the order Hanes refused to allow me to cancel although they indicated the product was unavailable, they sent me a product I didn’t order with an invoice for someone else."

A number of reviewers express frustration with Hanes' return and refund process. Common complaints include long processing times, difficulty obtaining refunds for returned items, and issues with return shipping. One reviewer shared, "I have repeatedly tried to get my money back for a return of 3 bras that cost me 47.48. I also had to pay for the return. I will never buy their products again"

Some customers report negative experiences with the Hanes website, particularly regarding inventory accuracy and promotional offers. Reviewers mention placing orders for items that are later canceled due to being out of stock, despite the website indicating availability. One reviewer noted, "Signed up for an account. Hanes stating on their website you get a 15% discount on your next order to sign up for the newsletter... What a scam."